Right of Withdrawal

Right of Withdrawal

In accordance with the provisions of Royal Legislative Decree 1/2007 of November 16, approving the consolidated text of the General Law for the Defense of Consumers and Users, and Law 3/2014 of March 27, we inform you of your right of withdrawal.

Period and conditions

You have the right to withdraw from this contract within 14 calendar days without giving any reason.

The withdrawal period will expire after 14 calendar days from the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods.

To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract by an unequivocal statement (e.g., a letter sent by post or email). You may use the withdrawal form below, although its use is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 calendar days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 calendar days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal shall not apply to contracts relating to:

  • Goods made to the consumer's specifications or clearly personalized.
  • Goods which are liable to deteriorate or expire rapidly.
  • Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • Goods which are, after delivery, according to their nature, inseparably mixed with other items.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract)

To the attention of Almaedinia:

I hereby give notice that I withdraw from my contract of sale of the following good:

  • Good(s) acquired: ___________________________
  • Order number: ___________________________
  • Received on: ___________________________
  • Name of consumer: ___________________________
  • Address of consumer: ___________________________
  • Signature of consumer (only if this form is notified on paper): ___________________________
  • Date: ___________________________

You can send this completed form to us by email to our contact address or by post to our business address.